We offer a money back guarantee. You must email us within 24 hours of you receiving your order for a RETURN AUTHORIZATION NUMBER and ship back to us within 48 hours, ship with signature confirmation and/or insurance. If you do not request signature confirmation and the package ends up delivered to an incorrect address we will not be held responsible. This is a situation you will have to take up with the post office. As soon as we receive it back we will issue you a refund in the same form of payment as it was paid minus the cost of our original shipping cost that the United States Postal Service charged us to ship to you and we do not pay for return shipping fees. We must also charge a 3.6% credit card transaction fee that our credit card processor charges us. If you accept a credit refund instead of a cash refund you will not be charged the 3.6% credit card transaction fee.
DO NOT REMOVE THE SECURITY TAG FROM YOUR ITEM. IF THE SECURITY TAG IS REMOVED THEN THE RETURN WILL BE VOID. We may purchase it back from you as a resale item. We do not offer refunds on items that have been resized prior to shipping, although we may purchase it back as a resale item.
We usually process all returns within 72 hours but please allow us up to a week.
All item(s) must be returned to us in the same condition that we shipped the item(s) to you. We do not give refunds on the additional cost of the items that you have had re-sized or any other alterations before we shipped the item to you.
PLEASE NOTE CONCERNING COMPULSIVE BEHAVIOR RETURN POLICY: If you become a compulsive buyer/returner or continually request cancellation/refund before we mail the item you purchased we will send you an email message when we find it's gotten out of control and this policy will go in effect. For someone that becomes a compulsive returner we will only issue a store credit refund for you to purchase something else (no cash refunds) minus the original shipping costs, a 3.6% credit card/paypal transaction fee plus a 15% restocking fee. This is a drastic measure we must take due to a compulsive buyer returns or cancellations. This is for someone who continually purchases items and returns them and/or purchases an item and then continually changes their mind before it even ships. Your compulsive behavior not only takes time from our business it takes the item off the website for someone else who may be interested in purchasing it but misses out on the sale because the item is tied up due to your compulsive behavior. Thank you for understanding our compulsive behavior return policy.
WE RESERVE THE RIGHT TO REFUSE/CANCEL A SALE TO ANYONE.
We will hold any item up to 30 days with a 50% deposit and a $25.00 layaway processing fee.
Our layaway return/refund policy is; if you decide to return your item to us that you put on layaway we will give you a store credit only, minus original shipping fee, a 3.6% transaction fee that the credit card/paypal company charges us that doesn't offer us a refund and also minus the $25.00 layaway processing fee. If you cancel your layaway for any reason then no refunds will be given so please be sure you want to put your item on layaway. Only one item on layaway per person at any given time.
WE RESERVE THE RIGHT TO REFUSE/CANCEL A SALE TO ANYONE WHO WE FEEL THAT ABUSES OUR TERMS AND CONDITIONS POLICIES.
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site. Copyright All content appearing on this Web site is the property of: Americas Used Diamonds Copyright © 2010-2023 Americas Used Diamonds. All rights reserved. As a user, you are authorized only to view, copy and print any information on this Web site for personal use only and not to be used for reselling purposes. Information including but not limited to our pictures and/or product description information are not allowed to be reused for selling and/or any commercial entities unless you have written permission from America's Used Diamonds owners. (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2010-2023 Americas Used Diamonds. All rights reserved. Trademarks All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Americas Used Diamonds. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Americas Used Diamonds or any third party, except as expressly granted herein. Use Of Site This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Americas Used Diamonds and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Americas Used Diamonds believes that customer conduct violates applicable law or is harmful to the interests of Americas Used Diamonds and its subsidiaries. WE RESERVE THE RIGHT TO REFUSE/CANCEL A SALE TO ANYONE WHO WE FEEL THAT ABUSES OUR TERMS AND CONDITIONS. Shipping & Delivery Americas Used Diamonds ships merchandise to locations within the United States. If you are an international customer please email us your name and address so we can estimate your shipping charges. We usually ship within 24 hours of receiving your order with the exception of weekends and holidays. International Please contact us for international shipping charges, we do not ship for free but we only charge the exact shipping expense. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Americas Used Diamonds is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.